SESSION POLICIES
All sessions are intended to support wellbeing, personal and spiritual growth. Those participating within the session must be 18 years or older, or if below the age of 18 accompanied by a parent or guardian. Information provided during sessions should not be used as a substitute for medical advice; always consult a medical practitioner. Any use of information provided within the session is at the client’s discretion and risk. Neither Tomaz Mueller nor his company can be held responsible for any loss, claim or damage arising out of the use, or misuse, of the suggestions made, the failure to take medical advice or for any material suggested on third party websites. 

You are responsible for the time and date of your booking. For virtual sessions please make sure to acquaint yourself with the application if you are unfamiliar prior to your appointment. 

You are welcome to record your session. It is considered for personal use only. 
If you are late for the session Tomaz will do his best to honour your time but sadly cannot go over the time allocated for your session due to his schedule. 

If you feel the session is not working for you or is not what you expected, you have every right to call it to an end. We invite you to know this within the first 10-15mins of the session and a full refund will be offered. If you do not say anything at the time Tomaz Mueller cannot offer a refund at a later time. 

Tomaz Mueller follows a strict cancellation policy unless you have booked your 15 minutes free initial discovery call . For sessions cancelled within 72 hours advance of the session, a full refund will be given. For cancellations within 48 hours an alternative time will be offered. Please be aware that any cancellation within 24 hours prior to the booking, no refund can be given, therefore let us know as soon as possible if you have any problems with the date or time of your appointment so as not to incur a cancellation fee. To change Monday appointments free of charge you need to contact us before end of previous Friday. However, as a service dedicated to growth will take each situation into account. 

EVENT POLICIES
All of Tomaz Mueller’s events are primarily intended for an adult audience. All audience members must be 18 years or older. People ages 15-18 are welcomed but must be accompanied by an adult. We suggest this because of the deep emotional work or subjects that may be covered which are not intended for a younger audience. For cancellation policies for specialised retreats and seminars please contact Tomaz Mueller directly at info@tomazmueller.com

SITE POLICIES
Information provided on this website should not be used as a substitute for medical advice; always consult a medical practitioner. Any use of information provided within this website or blog’s is at the client’s discretion and risk. Neither Tomaz Mueller or his company can be held responsible for any loss, claim or damage arising out of the use, or misuse, of the suggestions made, the failure to take medical advice or for any material suggested within this website, blog or on third-party websites. 


STORE POLICY  
Privacy
Tomaz Mueller generally does not store credit card details, nor do we usually share customer details with any third parties. Please see our Privacy Policy for more information. 

Delivery
Digital Goods will be delivered within 24 hours via electronic download. 

Refunds & Cancellations
Digital Goods: 
Due to the nature of digital data, we cannot refund digital goods purchased. 

Your Consent
By using our site, you consent to our Terms of Use.

CHANGES TO OUR TERMS OF USE
If we decide to change our Terms of Use, we will post those changes on this page. 
These terms were updated in September 2019.

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