1) WHO IS TOMAZ MUELLER
Tomaz Mueller is a holistic health professional, specialised in the area of Ayurveda and Mind-Body Medicine offering services and products to improve health and wellbeing.
2) WHAT PERSONAL DATA WE COLLECT
When placing an order or filling out a form on our site, as appropriate, you may be asked to enter some personal data. You may, however, visit our site anonymously. Some examples of the type of information we may collect and hold about you are as follows:
- Your full name and your title or an indication of the gender that you most closely associate with;
- Birthdate, time and place or alternatively a relevant age range;
- Postal address;
- Telephone number(s);
- E-mail address;
- Records of your correspondence with us;
- Bank or credit card details (if you purchase from us or donate to us);
- Donation and gift aid details (if you donate to us);
- Information you enter into our website and digital products and details of how you use those;
- Dietary, accessibility, and mobility information;
- Photographs and digital images of individuals;
- But we may also collect, hold and process other personal data where it is appropriate and relevant, for example:
- Details of why you have decided to contact us and how you may have heard about us and the work that we do;
- Details of how you would like to be involved and what you intend to do with the information we provide;
- Personal data about you that will enable us to be more precise in what we send you or how we approach you; and
- For purely business-related reasons, including managing relationships with a third party and partner organisations;
- We will only process sensitive personal data also known as special categories of data (eg. in relation to your health), with your explicit consent, for reasons of substantial public interest or where necessary for the establishment, exercise or defense of legal claims.
3) WHAT DO WE USE YOR INFORMATION FOR
Any information we collect from you may be used in the following ways:
4) FOR THE AVOIDANCE OF DOUBT
- To provide you with the information, product or service you have requested from us, including such things, specific events that we run, merchandise from our online shop, responding to your enquiries and requests, attending educational activities and events, and to tell you about our work and our fundraising;
- To provide you with other information which we feel may interest you. This may include newsletters, tips, updates, information in relation to fundraising campaigns, voluntary surveys or questionnaires for you to complete, details of any promotions and competitions we are running.
- We may also send you details of events we think you may be interested in attending; analyse and understand how people use our websites and digital products so we can improve and personalise the experience for users and reflect your preferences and previous interactions; keep a record of our relationship with you;
- To improve how we communicate with you, how we fundraise, and how we operate more generally;
- To keep in contact with you in the ways that you have requested or agreed to;
- To personalise our services and communications to you (for example, to ensure that they consider your age, location and previous involvement with Tomaz Mueller);
- To provide you with information about carefully selected third party events, products, campaigns and competitions, where we are permitted to do so;
- To notify you about changes to our services;
- To administer and process payments you make for products, services and charitable donations made to any of our entities;
- To verify your identity where required to use some of our services and benefits;
- To comply with applicable laws and regulations and requests from statutory agencies including for such purposes as health and safety; the detection and prevention of crime and safeguarding; and
- To carry out any obligations or provide you with any other services, functionality or content which you specifically request or agree to.
- To personalise your experience. Your information helps us to better respond to your individual needs.
- To improve our website. We strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more efficiently respond to your customer service requests and support needs.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
- To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as timely company news and announcements regarding related products and services. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
- To administer a contest, promotion, survey, or other site feature.
- Charitable giving is very important to Tomaz Mueller’s ability to achieve its mission. We may carry out a wide variety of marketing activities to seek individuals’ support for our work, ranging from appeals for small one-off donations, to large fundraising initiatives for specific projects.
- We want to ensure that we are contacting you with tailored and appropriate communications, and ensure we direct our resources and fundraising activities as efficiently and effectively as we can.
- We also want to communicate with you from time to time to thank you for your support and tell you what we have achieved with the help of your donation.
6) RESEARCH AND PROFILING USING INFORMATION IN THE PUBLIC DOMAIN
- In order that our fundraising is appropriate, respectful, efficient and effective, we tailor our approaches to different people in different ways. We use information you have given us, sometimes together with data we collect from publicly available sources, to help us decide how best to do this.
- For a small number of people, we may undertake research using publicly available information relating to philanthropic activities, wealth and capacity to give, to create a profile of interests and preferences. This helps us understand the background of the people who we believe may be willing to attend events and enter a dialogue with us to learn more about supporting our work and organisation.
- Ultimately it helps us to ensure that proactive requests for gifts are directed to only those who we believe may be able and willing to give. This information is collected from public sources such as news articles, Companies House, the Charity Commission, Who’s Who as well as specialist charity research sources.
- Very occasionally we may work with similar organisations to undertake this research collaboratively.
- If we do collect such information about you, whether jointly or on our own, we will inform you within one month of collecting this information in order to provide you with an opportunity to opt out of your data being used for these purposes. You can also opt out by emailing us on firstname.lastname@example.org
- We also have an obligation to ensure we are undertaking appropriate due diligence on potential donors, in accordance with guidelines set out by the Charity Commission and the Fundraising Regulator, and we may collect information from the public domain information for this purpose too.
7) WHAT LAWFUL BASES DO WE RELY ON TO USE YOUR PERSONAL DATA
The legal bases that we rely on for processing your personal data are:
- You have provided us with your consent to use your personal data for a specific purpose.
- We will ask for your consent to use your personal data to send you marketing emails and SMS.
- You always have the right to withdraw your consent at any time.
- It is necessary in connection with the performance of a contract with you: Sometimes it is necessary to process your personal data so that we can enter contractual relationships with you. For example, if you purchase something from our online shop, or become a client we will require your personal data to enable us to perform our agreement.
- It is necessary for compliance with a legal obligation to which we are subject: This would include where we must retain certain records, for example, to manage health and safety, for the detection and prevention of crime, safeguarding obligations, for maintaining suppression lists to ensure we comply with marketing laws, for tax reasons (such as those related to gift aid donations) and undertaking due diligence before accepting certain donations or entering certain relationships.
- It is within our legitimate interests: Applicable law allows personal data to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (if the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this ground to process your personal data when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights. This may include where we undertake research on individuals including before we proactively contact them, as set out in previous Sections.
- Our legitimate interests include raising funds for a wide range of activities to support our charitable objectives. We have a legitimate interest in publicity and income generation, campaigning and fundraising to support our charitable objectives and undertaking due diligence to establish the provenance of donations that are made, or may be made, to us.
- Where you have provided your details to us, we may contact you by post and phone for certain marketing and fundraising activities as set out below (but we will explain this to you at the point that we collect your details). You can opt out of this activity at any time by emailing us on on email@example.com
- We will also rely on our legitimate interests for the proper administration of Tomaz Mueller, and to manage our operations (for example, maintaining appropriate records and databases, for the detection and prevention of crime and safeguarding all those who access our premises and facilities).
- When we process your personal data to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.
- We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
8) HOW WE COLLECT PERSONAL DATA
Please see section above for the limited legal basis for when we process sensitive personal data.
We collect information about you:
- When you give it to us directly
- You may give us your personal data to receive information from us; visit our facilities; buy products or services from us including such things as taking part in any of our community programmes (or request information about these);
- When you donate to us;
- When you respond to a survey or
- When you otherwise engage with us on our websites and digital products.
- When it is available publicly, we may combine personal data you provide to us with personal data available from external publicly available sources such as Companies House and published articles and newspapers. Depending on your privacy settings for social media services, we may also access personal data from those accounts or services. We use this personal data to gain a better understanding of you, and to improve our communications and fundraising approaches (see section above).
- We may collect personal data about you when you use our websites and digital products. Whenever you input personal data into our website (for example, if you purchase a product or request information, support us through our website, or download any of our resources), we will collect the personal data that you give to us.
- We use “cookies” to identify you when you visit our websites and digital products. Amongst other things this helps us to understand our website users and may enable us to improve the website experience for you and/or other users. Please refer to our Cookies Policy for details on how and why we use this data at tomazmueller.com/cookies.
- We may collect other personal data from your use of the websites, such as your IP address and access times.
9) COMMUNICATIONS AND MARKETING
- We may contact you by post and telephone, and, where you have provided consent, by e-mail, to let you know about our events and activities (and we may also mention those of third parties, particularly where they are collaborating with us or sponsoring our events) that might be of particular interest to you; retail offers and promotions, or about the work of Tomaz Mueller more generally; and to request donations and provide you with information about and the opportunity to participate in our fundraising activities.
- We provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you.
- You can opt-out from receiving our marketing communications, or update your contact preferences at any time by emailing.
- Social media targeting: If you are a social media user, we will use certain social media tools as part of our relationship with you. These tools include such things as Facebook and Instagram Custom/Lookalike Audiences, Google Customer Match/Similar Audiences, Twitter Tailored/Lookalike Audiences and LinkedIn Matched Audiences.Through using these tools, we will provide some of your data to the social media platform / organisation to allow them to identify your social media profile with them. The social media platform / organisation will then show you relevant advertisements relating to Tomaz Mueller which we think you will be interested in seeing on your newsfeed.
10) DATA SHARING
We do not sell your information under any circumstances. We may from time to time share your personal data with third parties for them to use for marketing purposes or for us to use jointly with a third party where we are embarking upon a joint fundraising project. However, we will only ever do this where you have given us permission to do so or where we are carrying out joint research as detailed in sections above.
Please do review any such policies before giving your data to these platforms, to ensure that you are happy for your data to be shared in this way.
We work with service providers and other third parties who help us to operate and to provide and improve our information, products and services, and we may share information with them for this purpose.
Whilst we may allow our staff, consultants and/or external service providers acting on our behalf to access and use your personal data for the activities we have described in this policy (e.g. to provide services or products to you, deliver mailings, to analyse data and to process payments), we only permit them to use it to deliver the relevant information, goods or services, and only if they apply an appropriate level of security protection.
We may need to disclose your personal data upon request to regulatory and government bodies as well as law enforcement agencies.
We may also merge or partner with other organisations and in so doing, acquire or transfer personal data but your personal data would continue to be used for the purposes set out above.
The personal data we collect from you may be transferred to, shared and/or otherwise processed by organisations or companies outside the European Economic Area (“EEA”).
Where your personal data is transferred outside the EEA, we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your personal data (for example, by including EU Commission approved standard contractual clauses).
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to or via our websites and digital products; any transmission is at your own risk.
If you have any questions about the international data transfer of your personal data, please contact us using the details below.
11) CHILDREN’S DATA
We may collect and manage personal data about children in some circumstances, such as where children participate in our services or have requested to receive certain communications from us, such as newsletters.
Those aged under 13 are not permitted to receive our newsletters, or enter any competitions or prize draws with us. We will not knowingly have any other direct contact with those aged under 13.
Where consent is required to process children’s personal data and the child is under 13 years, where appropriate we shall seek consent from a parent or guardian or shall ensure such consent is in place before any data is shared with us.
We shall only hold personal data about children that is necessary for the event/programme that they are applying for or participating in.
Where a parent or guardian gives consent on behalf of a child, we may contact that child after their 16th birthday, to check if they wish to maintain their relationship with us.
12) HOW WE KEEP YOUR PERSONAL DATA SAFE AND WHO HAS ACCESS TO IT
We are committed to ensuring that there are appropriate technical controls in place to protect your personal data including protection from misuse and unauthorised access. For example, our network is protected and routinely tested.
Your information is only accessible by staff and contractors who are bound by appropriate policies and procedures to protect your information.
13) YOUR RIGHTS
Please note that you may only use/ benefit from some of the following rights in limited circumstances. For more information, we suggest that you consult guidance from the Information Commissioner’s Office (ICO) or please contact us using the details in below.
Right to restrict processing
In certain circumstances as outlined in the ICO guidance referred to above, you have a right to require us to stop processing your personal data in a particular way.
Right to erasure
You have the right to request that your personal data is erased from our records in certain circumstances.
Right of access
You have a right to ask for a copy of the personal data we hold about you. If you want to access your personal data, please send a description of the personal data you want to see and proof of your identity by post to Tomaz Mueller, The Privacy Team, 57 Wimpole Street, London W1U6QA
Right to rectification
We also want to make sure that your personal data is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove personal data, which is inaccurate.
Right to object
You can also opt-out of receiving all or some of our marketing/ fundraising communications or request that we stop processing personal data about you for certain purposes at any time by contacting us using the details below.
Right to data portability
In certain circumstances you have a right to data portability, which means we will provide you (or a third party you nominate) with your personal data in a structured, commonly used and machine-readable format.
If you are unhappy with the way in which we have handled your personal data, please contact us using the details below.
Please let us know if you have any queries or concerns about the way that your personal data is being processed by us by contacting us on the details below.
You are also entitled to make a complaint to the Information Commissioner’s Office. For further information see the Information Commissioner’s guidance here: https://ico.org.uk
15) DATA RETENTION
We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected.
We may keep your personal data after a particular matter or exchange has concluded but purely for record keeping purposes and to be able to respond to queries.
In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations (for example, to keep records of contractual or financial matters).
Whilst the specific time periods vary depending on the circumstances, in general we will not keep records that include personal data for more than 10 years after a particular matter or exchange has concluded.
If you ask us to stop sending you marketing communications, we will retain certain details, such as your name and email address, but only to ensure that you are not contacted again.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
3) WEBSITES AND DIGITAL PRODUCTS
In this policy “websites and digital products” refers to all Tomaz Mueller websites, including the primary Tomaz Mueller website found at and on all our digital products, such as email, applications and digital channels, including social media.
on this page.
5) YOUR CONSENT
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